Technical Supporter

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Location: Kiev, Ukraine

Technical Supporter

Become a .NET product specialist, technical supporter and developer.

We are looking for talented developers that have the drive to learn a new software platform and deliver support and solutions on top of it and – with time – the skills to take part in the core product development. If you are bright young mind, a nice person to work with and you need a chance in this industry to become a senior developer, this could be the job for you.

Company description

Orckestra is a growing, technically progressive, software company, with offices in Montreal, Copenhagen and Kiev. We focus on commerce, cloud, .NET and software architecture and we deliver solutions to retailers and grocery stores, online and in-store. Our products cover areas like online commerce, product information management, content management, order management, fulfilment, analytics, development services and hosting.

Orckestra is a team of commerce experts that create innovative solutions for retailers and brands. We’re passionate about the future of retail, and are helping our customers lead by blending digital commerce and physical stores into a new generation of omnichannel experiences.

The Orckestra Commerce Cloud, built on Microsoft Azure, is the engine that connects the shopping journey across the Web, mobile and in-store for our customers. In this role, you’ll be a critical part of building the future of our platform.

You’ll get to work on high-impact projects, and be empowered to understand customer needs and make decisions that deliver real business value. At the same time, you’ll enjoy a stable work environment and friendly culture in a company that provides opportunities for you to branch out and grow. Orckestra is a subsidiary of Mediagrif, a global leader in e-business networks and online commerce. Mediagrif ranks among the top 25 Canadian software companies with over 500 employees in Canada, US, and Europe, and counting!

Project description

We are currently expanding our sales efforts in Europe and we are working with a growing number of customers and technical partners within the consultancy and implementation space. We need to increase our “feet on the ground” in Europe to keep this expansion going.

Initially, you’d be trained well in using our commerce platform, enabling you to help deliver solutions, support partners and perform problem diagnostics, working with the product core group in Montreal to improve the product and helping partners. With time, as platform knowledge increase, you can partake in project development and core product development.

On top of normal working hours, you will be part of a stand-by rapid reaction support team. In case a customer actively raises a critical production server issues outside standard working hours, you will be part of a two person team that will need to react and begin remediation of the reported issue. In such situations, if you are on duty according to a schedule, the initial contact to you will be a phone call. Your stand-by schedule consists of 8 hours on working days and a total of three 8 hour duties during weekends. When being the primary person on the work schedule, you are expected to have your phone turned on and able to get online (using a company provided portable computer) within a 20 minute timeframe, in order to diagnose and either remedy the issue or escalate it to our support center in Montreal. When part of the stand-by team you should expect a 30% salary bonus and incidents to be very rare.

The methodologies we use vary, based on the team and task you are on. While supporting the platform, the tasks are mostly incident driven and tasks are anchored in technical customer calls and help desk requests, and problem resolution typically center around understanding and analyzing problems, creating solutions in a local development environment, locating and refining documentation, communicating with core developers and product specialists locally or in Montreal and Copenhagen and ensuring a solution is delivered and any new knowledge uncovered is pushed to relevant documentation, bug reports, colleagues locally and in the core group.

Working with us

Our Kiev group have existed for more than 10 years. We are very happy with the Ukrainian colleagues we have in Copenhagen and Kiev, and we’re proud to see them consistently staying with us for many years. We believe this is because we prioritize a comfortable workspace, where personal responsibility, people and growth is in and stress, process rules and control is out. We do this through decent wages, paid vacation, flexibility to handle personal matters, room to learn and a general understanding that it is way better to speak up or ask to help than hide a problem.

Visiting our Copenhagen and Montreal offices are very likely and over the years.

Technical skills

  • Basic Windows Server management skills (familiarity with log reading, configuring IIS)
  • .NET, 1-2 years of experience (candidate should have development experience on Java or .NET)
  • Web development, 1-2 years of experience (candidate should have good understanding of JavaScript, css, html)
  • Cloud platform understanding (candidate should have a good understanding of REST services, cloud hosting)

Softs skills

  • Fast learner
  • Intelligent and analytical mind
  • Sense of duty / good work ethics

Process/Project management’s skills

  • N/A

Communications skills

  • Very good spoken English skills. Other Western European languages a plus.
  • Decent writing skills.

Start date

As soon as possible.


  • Competitive salary;
  • Salary and benefits above paygrade, provided the “soft skills” are met.
  • Work week of 37 hours;
  • Pleasant working environment with competent and loyal colleagues;
  • Paid vacation;
  • Flexible work conditions;


If you are interested in the challenge, please submit your resume to: 

Only selected candidates will be contacted, but we thank you for your interest in the company.

Our Benefits


Did we mention we like our people to grow and evolve? We ensure you have everything you need to master that next certification or new technology.

Social Club

We have at least 4 cool events per year, hey! Work isn’t everything!
Happy Hours – social events (music, wine, pizza ... )

English class

Want to polish your English. Join one of the English classes!

Great location

Nice location in city center with good transport infrastructure

Near our Kiev office

A.V. Fomin Botanical Garden

A.V. Fomin Botanical Garden

National Opera of Ukraine

National Opera of Ukraine

Golden Gate

Golden Gate

Orckestra Ukraine Office

Coworking Platforma Leonardo
17/52 Bogdana Khmelnitskogo Street
Kiev, Ukraine, 01030