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The modern retail customer expects an end-to-end omnichannel shopping experience that encompasses multiple touch points, from online shopping to mobile purchasing and in-store pick up. While many platforms claim to be at the cutting edge of ecommerce, often they can fall short in flexibility and scalability. A true omnichannel platform will bring you unique customer experiences, improved customer engagement and provide multiple fulfillment options, hence, increasing your online and in-store sales revenue.

An API-first platform to create unique customer experiences

An API-first platform makes it easy to build custom extensions and quickly develop apps that enhance the customer experience, both in-store and online. In-house developers and third party coders alike appreciate working with a robust API as it simplifies the process of delivering a true omnichannel experience in record time.

A scalable solution that evolves with your business needs

With increasing revenue objectives, you need to be able to adapt to your market ups and downs. With Microsoft Azure cloud technology, your retail sites can be quickly scaled up to meet increased customer demand and new storefronts can be rolled out easily, making it simple to build a true omnichannel experience to meet your customers where they are. A robust and scalable omnichannel platform will enable you to increase performance during high volume retail periods such as Black Friday and the Holidays.

Rapid time-to-market

You should benefit from a rapid time-to-market and get a fully functional omnichannel ecommerce platform up and running in months, not years. Out-of-the-box tools and extensions should be available to handle the essential aspects of your omnichannel offering from day one. If you are seeking to expand your online market by adding new functionalities to your existing ecommerce platform, re-platforming should not be your only option. Orckestra enables rapid deployment on top of your existing systems, helping you get your products to market quickly.

Multiple fulfillment options included

Not all ecommerce platforms are true omnichannel solutions. These days, basic ecommerce is not enough for an innovative retailer to stay in the game. Today's customers expect a consistent, engaging experience from their desktop, their mobile and in-store, with the right product information available every time. Providing a variety of fulfillment options, from buy online pick up in-store to drop shipping, is a critical aspect if you want to increase customer engagement and satisfaction.

A cost efficient and flexible solution for evolving needs

A cloud-based solution can be built out or scaled down according to your needs, with costs based on your usage. Our cost efficient solution is designed to be accessible by both major retailers and smaller organizations requiring a reliable and flexible solution should take advantage of a cost efficient and cloud-based platform that can be customized as needed to create unique customer experiences in every channel. You should pay only for what you use.

Numerous retailers have made Orckestra their omnichannel retail platform of choice: IGA, Sobey’s, Thrifty’s Food Stores, FGL (Sports Experts), Mondou, Carrefour Italia and the SQDC (Société Québécoise du cannabis), just to name a few.

Contact us today to find out how you can embrace commerce freedom and create unique customer experiences with a next generation omnichannel solution.