Dollarama is a leading national value retail chain with more than 1000 stores across Canada. The organization has a strong focus on retail customers, but it is also one of the few value retailers to offer bulk purchasing for B2B and institutional customers, including schools, daycares and restaurants.
Dollarama needed to design and implement an online bulk buying experience for their institutional customers while streamlining the order management process.
Results since using Orckestra’s Commerce OrchestrationTM Platform
Dollarama modernized their digital commerce environment and implemented omnichannel order management capabilities for their business. The platform helped them create their unique online storefront, while integrating with their key internal systems to provide an efficient process for their business and their stores.
New revenue from online sales
Increased revenue by launching their new online storefront with a large offering of products that are available for bulk ordering.
Improved online customer experience
Intuitive and unique product merchandizing and site navigation that has improved the ordering process and customer experience.
New brick and mortar stores
After a successful pilot during the holiday season of 2018, the new online shopping experience has now been expanded nationally and integrated to more than 1000 brick and mortar Dollarama stores.
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