Orckestra’s award-winning enterprise Commerce Cloud platform is at the heart of Mondou’s new digital commerce strategy, helping the pet supplies and services retailer launch a new online store-front and related order management and fulfillment in time for Black Friday and the holiday season. Mondou chose Orckestra for their proven expertise in omni-channel commerce solutions and faster time to market capabilities, enabling them to grow their retail footprint beyond current store locations and to offer existing customers more shopping options and convenience.
“We were looking for a partner with deep commerce expertise and the modern technology to support our digital transformation, so we could start generating online sales as soon as possible. Orckestra was the perfect fit to help us better serve our customers across touchpoints, with Orckestra Commerce Cloud as the foundation of our omni-channel solution. We are now in an excellent position to continue to innovate and evolve our in-store and online offerings,” said Dominic Allard, CIO of Mondou.
The project incorporated many facets including a responsive online storefront for web and mobile shopping experiences, centralized Product Information Management, integration of Mondou’s loyalty programs into the online experience, as well as order management and order fulfillment operations at Mondou’s centralized distribution center. All of this managed with the simplicity of a single cloud-based commerce platform running on the Microsoft Azure cloud for maximum performance and scalability.
“We’re excited to be working with a leading retailer like Mondou. Our continued focus on removing the complexity of launching new omni-channel experiences matches well with Mondou’s vision to continuously deliver new retail innovations online and in-store for their customers. Mondou was launched on our latest product release that brings many new capabilities around distributed order management, simplified delivery of web and mobile store-fronts, and continues to build on our leadership in providing cloud-based Commerce solutions for large retailers.” said Louis Fournier, CEO of Orckestra.
Now well positioned for growth in digital commerce supported by their ongoing relationship with Orckestra, Mondou is equipped to deliver new retail experiences as consumer demands continue to evolve.
Founded in 1938 by Joseph Émilien Mondou, MONDOU is a Canadian leader in the distribution of products, services and accessories for the health and well-being of pets of all kinds. The company currently has more than 60 stores throughout Quebec, as well as a major distribution centre.