Meet Joey, the digitally connected store associate

Knowledgeable associate

Customers say they're somewhat or extremely likely to make a purchase when they receive assistance from a knowledgeable store associate. 

Quick assistance

Customers will only wait 5 minutes or less to find or access product information before abandoning a purchase and leaving the store.

Smart recommendations

Customers report that what they value most in a sales associate while shopping is smart recommendations.

Give your employees the power of digital to build customer relationships that enhance loyalty


Endless aisle

With instant visibility into the company’s entire inventory, Joey never has to leave Emma’s side to ensure she finds everything she wants, and receives her purchases as quickly as possible. 

Learn how to provide endless choice

In-store clienteling

With instant access to customer history, products, open carts and wish lists, Joey can engage customers with smart and personalized product recommendations, drive revenue through upselling opportunities, and build loyal relationships.

Learn more about smart recommendations

Returns, payment and ordering

Joey has everything he needs at his fingertips to create, modify and take payment for orders, including those created online for in-store pickup, and for items found through Endless Aisle for shipping from another location. 

Learn more about in-store assistance

Read our 2017 guide to retail store innovation 

Pushing the physical limits of retail with four digital store experiences


To facilitate an experience where a purchase that was started online can be completed in-store and vice versa, organizations need to bring together many disparate back-end systems to deliver the frictionless purchasing experience customers expect.

Follow Emma’s seamless path to purchase from online research to outstanding personal service in-store with a retailer that understands the power of innovation to leverage their stores and employees as a competitive advantage.

Read this free e-book and get inspired to revive your stores with digital experiences!

Download the guide to retail store innovation!

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