We're pleased to announce the release of Orckestra Commerce Cloud 5.6. This version builds on our foundation of innovation and reliability to bring order returns to our omni-channel OMS.
At Orckestra, we help our customers stay ahead in a fast-evolving digital commerce landscape.
Introduction
Version 5.6 brings order returns to the Orckestra platform. This update enhances the omni-channel commerce experience with smarter tools, improved usability, and expanded capabilities.
This release is a testament to our commitment to delivering innovative solutions that empower retailers and elevate customer satisfaction.
This article outlines the key features and improvements introduced in OCC 5.6, with a particular focus on the Order Management System (OMS). It also highlights enhancements to other core components such as Mobile Store Fulfillment (MSF), reporting and the Analytics app.
Order Management System (OMS) Innovation
The Orckestra OMS 5.6 has been significantly enhanced to support a wider range of return and refund scenarios. Agents using the OMS can now initiate a Return Merchandize Authorization (RMA) request directly from order details. The return flows can be completely managed in the OMS or via API.
- Returns can be controlled by market and through product-level attributes.
- Return reason and status of merchandise return are captured and tracked.
- Return labels can be booked and emailed to customers.
- Flexible reimbursement is managed in the OMS.
- Orders and returns can be retrieved with a barcode scanner, in one step in the OMS.
A redesigned reimbursement interface now allows users to select from multiple refund methods, including both standard and external options such as loyalty credits, cheques, and money transfers. These project-specific options are supported through a new refund capability enabling external reimbursement methods.
OMS Users can now see detailed information about refund contributors. This includes visibility into whether a refund is pending or completed, and the method used. This level of detail is especially valuable in complex return workflows involving multiple shipments or partial refunds.
Partial refunds are now fully supported, even when an order has not been completely fulfilled. This allows for more accurate and timely reimbursements, improving both operational efficiency and customer satisfaction.
Additionally, agents can now capture notes on order returns. These notes are timestamped and associated with the user who entered them, providing valuable context for customer interactions and internal tracking.
On the technical side, the OMS has been improved to support easier customization. A new API endpoint facilitates partial refunds, and presentation consistency has been enhanced by standardizing the display of negative currency values in red.
Other Platform Improvements
Beyond the OMS, OCC 5.6 introduces several improvements across the platform. The Orckestra Fulfillment (MSF) App now supports:
- Splitting and packing items across multiple packages,
- Sorting shipments by SLA time remaining,
- Changing the app’s language directly within the interface.
Reporting has been updated to include returns and refunds in its reporting model, enabling deeper insights through both out-of-the-box and custom reports.
Conclusion
Orckestra Commerce Cloud 5.6 delivers a comprehensive set of enhancements that strengthen the platform’s core capabilities. With a focus on flexibility, usability, and operational depth, this release empowers retailers to better manage complex commerce scenarios and deliver superior customer experiences.
For a full list of updates and technical details, refer to the official OCC 5.6 release notes.
