Introducing OCC 5.10: Powering a Smarter and More Efficient Omnichannel Journey
We are excited to announce the general availability of Orckestra Commerce Cloud (OCC) version 5.10. This latest release is focused on a single, critical goal: empowering you to deliver a superior end-to-end customer experience. By connecting powerful back-office enhancements with tangible front-end benefits, OCC 5.10 helps you increase operational efficiency, meet customer expectations, and drive sustainable growth.
Streamlined Order Management & Fulfillment
Enhancements to our Order Management System (OMS) give your teams greater control and flexibility, translating directly into a more seamless experience for your customers.
- Guaranteed Fulfillment Slot Reservations: Offer your grocery and retail customers the confidence of a confirmed pickup or delivery time slot. Our enhanced reservation system prevents overbooking by tentatively holding slots during order creation and editing. This helps you manage store capacity, streamline operations, and deliver the predictable, convenient experience that builds loyalty.
- Smarter Order Filtering with Custom Attributes: Empower your customer service and fulfillment teams to find and prioritize orders faster than ever. You can now display, sort, and filter the order list using your own unique business attributes—such as “Loyalty Status” or “Order Type”. This allows you to easily identify high-value orders or specific customer segments, ensuring you can meet and exceed their service expectations.
- Accelerated Packing with Predefined Package Types: Increase fulfillment speed and shipping accuracy. Operations managers can now define standard package types (e.g., “Small Box”, “Insulated Bag”) and set defaults for each fulfillment location. This saves your store associates valuable time during packing and ensures more accurate shipping rate calculations, protecting your margins.
Enhanced In-Store Picking & Packing Operations
Our Mobile Store Fulfillment (MSF) application receives key updates designed to help your store associates fulfill orders with greater speed and accuracy.
- Priority Picking for Premium Service: Confidently offer and execute on expedited shipping promises. A new visual indicator in the MSF app flags priority orders—like “Same-Day Delivery” or “Express Pickup”—ensuring your team picks them first. This helps you meet customer SLAs and reinforces the value of your premium services.
- Improved Clarity for Multi-Package Shipments: Reduce customer confusion and support calls. For orders that require multiple boxes, OCC 5.10 now generates a separate, itemized packing slip for each package. Your customers will know exactly what to expect in each box, creating a clearer and more professional unboxing experience.
- Simplified Returns and Fraud Reduction: Packing slips and customer emails can now include the original payment method. This small addition provides immense value by simplifying the in-store returns process for your associates and customers, while also helping to deter fraudulent reimbursement claims.
A More Connected Post-Purchase Experience
Strengthen customer communication and trust from the moment an order leaves your store.
- Proactive Carrier Tracking Notifications: Reduce "Where is my order?" (WISMO) inquiries by keeping customers informed. Through our enhanced Canada Post integration, customers can automatically receive tracking notifications via email, providing them with the peace of mind and transparency they expect.
- Accurate Global Shipping Calculations: For retailers sourcing products internationally, our new unit-of-measure conversion tool is a game-changer. It automatically converts all item weights into a single unit required by the carrier, ensuring accurate shipping rates and eliminating costly fulfillment errors.
