The Orckestra Product Research and Development team is proud to announce the release of the latest version 5.9 of the Orckestra Commerce Cloud platform. With OCC 5.9, Orckestra continues to innovate in omni-channel commerce. This latest release empowers users with full control over the configuration of order fulfillment options, directly within the OMS interface.
Introduction
Orckestra Commerce Cloud 5.9 continues to deliver on its promise of providing a flexible and scalable commerce platform. This release focuses on enhancing the customer experience, improving operational efficiency, and expanding integration capabilities. Key updates span the Order Management System (OMS), Product Information Management (PIM), and Order Fulfillment, with a strong emphasis on configurability and performance.
Order Management System (OMS) Enhancements
OCC Release 5.9 introduces several impactful improvements to the OMS, empowering retailers with greater control over fulfillment and customer service.
A major highlight is the enhanced support for configurable fulfillment options. Retailers can now define multiple fulfillment methods, such as regular delivery, express delivery, and even same-day delivery, directly within the OMS. These options are dynamically configurable, allowing businesses to tailor options based on cart value, weight, or expected number of shipments to fulfill and ship. This flexibility gives retailers more control, and it also gives online shoppers more choices at checkout, improving satisfaction and conversion rates.
Additionally, the Orckestra Fulfillment App (MSF) introduces improvements in the way it respects the service level, selected at checkout, when booking carriers for shipping. For example, if a customer selects express delivery, MSF ensures that a carrier respecting the definition of “express” is used to meet that commitment. This alignment between customer expectations and backend logistics enhances reliability and trust.
Other OMS and Fulfillment improvements include:
• Improved SLA calculations, with more flexibility defining schedules specific to pick up or delivery hours of operation.
• Improved order fulfillment tracking, with more information-related identity validation during shipment pickup in store.
• Improved carrier status, with clearer visibility into occasional carrier booking mishaps and ways to correct them.
These updates collectively streamline operations and elevate the post-purchase experience.
Other Notable Features
Beyond OMS, OCC Release 5.9 includes valuable updates across the platform:
- PIM Enhancements: Improved product variant management and editing tools.
- Enhanced security, with increased coverage of anonymization, reducing the scope of professional services solutions to meet Law 25 or GDPR compliance requirements.
- Developer Tools: New APIs and SDK updates to support custom integrations and faster development cycles.
Release 5.9 reflects Orckestra’s commitment to continuous innovation, helping retailers deliver seamless, flexible, and scalable commerce experiences.
For more information, consult our OCC 5.9 release notes.
